By default, error or crash reports (also known as crash logs or crash dumps) are switched off on Windows 10.
If you're reporting a crash or an issue when using Sonnox plug-ins on Windows, it's often most helpful to include a crash report so that we can quickly assess what has gone wrong. We may ask you to turn on crash logs on your Windows machine if you report a problem - you can follow these instructions for how to enable crash reports.
The information provided is based on Microsoft's Collecting User-Mode Dumps article.
1. Open and backup Registry Editor
You can find the Registry Editor in the Start Menu under the Windows Administrative Tools folder, or by using "regedit" in the Search bar or Run command.
In the Registry Editor, navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting in the folder tree on the left hand side.
Right click on the Windows Error Reporting and click "Export" to save a backup of the registry you're about to edit to the Desktop. You can double click on the .reg file that you create to restore your settings if anything goes wrong.
2. Create LocalDumps key
Right click on the Windows Error Reporting folder and select New > Key. By default, Windows will name the key "New Key #1" - change the name of the key to "LocalDumps".
3. Create registry values
Finally, you need to create three registry values within the LocalDumps key:
- DumpFolder - right click in the white space in the LocalDumps key and click New > Expandable String Value. Name the string "DumpFolder".
Double click on the DumpFolder string to edit, and enter %LOCALAPPDATA%\CrashDumps in the "Value data" field.
- DumpCount - right click in the white space in the LocalDumps key and click New > DWORD (32-bit) Value. Name the string "DumpCount".
Double click on the DumpCount string to edit, and enter 10 in the "Value data" field.
- DumpType - right click in the white space in the LocalDumps key and click New > DWORD (32-bit) Value. Name the string "DumpType".
Double click on the DumpType string to edit, and enter 2 in the "Value data" field.
4. Send us your crash report
Now, you can reproduce the crash of your Sonnox plug-ins and collect the related .dmp file with the software name from %LocalAppData%/CrashDumps - to do so, you can go to Start > Run > %LocalAppData%/CrashDumps > OK.