VAT / Tax Invoice Request – How to Get a Detailed Invoice

If you need a tax invoice showing VAT or other tax details for your Sonnox purchase, e.g. for business expense claims, this article explains where to find your order documents and how to request a formal invoice with a full VAT breakdown. It also clarifies that all prices on sonnox.com currently include VAT (even if you provide a VAT number) and how VAT‑registered customers can reclaim this tax via the EU’s reverse‑charge mechanism.

Prerequisites

• You purchased directly from Sonnox.

• You have your order number and the email used at checkout.

• For EU customers: have your VAT registration number ready.

Note: Sonnox cannot currently remove VAT at checkout. All prices are listed inclusive of VAT, and you will be charged the gross amount even if you enter a valid VAT exemption number. However, the invoice we provide includes our VAT number so that VAT‑registered businesses can reclaim the tax through the EU’s One Stop Shop (OSS) reverse‑charge mechanism. Consult your accountant or tax advisor for details.

Step‑by‑Step Solution

1. Check your email for the order confirmation

   • After purchasing, Sonnox emails a confirmation receipt to your registered address.

   • This receipt shows the total amount paid and tax collected. For many users, it is sufficient for expense records.
     
     

2. Log in to your mySonnox account

   • Go to sonnox.com/login.php and sign in.

   • On the Orders page, find the relevant order and download the standard invoice/receipt.
     
     

3. Decide if you need a VAT‑specific invoice

   • A formal invoice with a full tax breakdown may be required for business accounting or VAT reclaim.

   • If you plan to reclaim VAT under the reverse‑charge scheme, you’ll need our VAT number, which will appear on the invoice.
     
     

4. Contact Sonnox Support

   • Go to your Orders page in your account, and then to Order Details. You will see a button to download an invoice.

   • If you also need your details on the invoice, visit the Contact Us page and submit a ticket. 

   • Provide your order number, billing address and VAT registration number.

   • Request a VAT‑compliant invoice that includes Sonnox’s VAT number and a detailed tax breakdown.
     
     

5. Receive your invoice

   • Our finance team will generate your invoice and email it to you, typically within five business days.

   • Use this invoice to self‑account for VAT via the OSS reverse‑charge mechanism, if applicable.

FAQs

Why do you still charge VAT if I enter my VAT number?
Our store currently does not support VAT‑exclusive pricing. You will be charged VAT up front. A VAT‑compliant invoice containing our VAT number allows you to reclaim the tax through OSS or your local tax authority.

Can Sonnox remove VAT retroactively?
No. VAT cannot be refunded after the purchase. For future orders, you can still enter your VAT number at checkout, but the full amount will be charged and then reclaimed via the reverse‑charge mechanism.

I purchased through a reseller—can Sonnox issue my VAT invoice?
Only purchases made directly on sonnox.com are eligible for Sonnox‑issued tax invoices. For reseller purchases, contact the reseller for your invoice.