iLok FAQ and Troubleshooting

Enabling Machine Authorisation for Oxford Licences
We are currently rolling out iLok Machine authorisation across our Oxford range of products.  This means that you will no longer need to use the iLok Cl...
Tue, 4 Jun, 2024 at 2:18 PM
Why can't I use iLok Machine Auth for my Oxford plugins?
If you have followed all of the steps provided in our support article - Enabling Machine Authorisation for Oxford Licences, but you're still unable to u...
Tue, 4 Jun, 2024 at 2:12 PM
Why doesn't my plug-in show up in my DAW?
Symptoms If your plug-in is missing, or you can't find or insert it in your DAW, this page will help! First steps Install the latest version of t...
Wed, 15 Jun, 2022 at 3:49 PM
I've got a new computer, how do I move my plugin and licence?
This article will help you get up and running with your Sonnox plugins on your new machine as quickly as possible so you can pick up where you left off! ...
Tue, 18 Oct, 2022 at 10:30 AM
Which locations can I use for my Sonnox licence?
Oxford Plugins iLok3 USB iLok2 USB iLok Cloud iLok Machine Authorisation Toolbox Plugins iLok3 USB iLok2 USB iLok Cloud iLok Machine Authorisation Fraun...
Tue, 4 Jun, 2024 at 2:14 PM
How to use iLok Cloud authorisation
If you’ve been using Sonnox plug-ins for a while, your licences will probably already be activated to an iLok USB device.  All Sonnox licences that can ...
Fri, 15 Mar, 2024 at 10:24 AM
My iLok is lost/broken/stolen - how do I get my licences back?
If your iLok has been lost, stolen or broken, the first thing to do is submit an RMA at www.ilok.com. You'll be taken through an explanation of the ...
Thu, 11 Apr, 2024 at 10:18 AM
Do all Sonnox plug-in licences need an iLok?
Most Sonnox plug-ins can now be authorised without a physical iLok USB dongle. All Sonnox plug-ins require external authorisation for security ...
Mon, 26 Jul, 2021 at 4:24 PM
How many activations do I get for my plug-in licence?
As of February 2018, most Sonnox G5 licences come with 2 activations, including any G5 licences that were purchased prior to this date.  This means...
Mon, 12 Jun, 2023 at 10:18 AM
I've deposited my licence into the wrong iLok account; how do I get this licence back?
When registering your purchase, you must ensure that you accurately enter a valid iLok user ID and email address; this is particularly important if you have...
Fri, 26 Feb, 2021 at 3:13 PM