iLok FAQ and Troubleshooting

Which locations can I use for my Sonnox licence?
iLok2 or iLok3 device The most reliable form of authorisation, an iLok is a device which plugs into a USB port on your machine. It doesn't require ...
Thu, 1 Dec, 2022 at 9:31 AM
How to use iLok Cloud authorisation
If you’ve been using Sonnox plug-ins for a while, your licence will probably already be activated to an iLok USB device. All Sonnox licences that can be act...
Wed, 18 Jan, 2023 at 3:20 PM
My iLok is lost/broken/stolen - how do I get my licences back?
If your iLok has been lost, stolen or broken, the first thing to do is submit an RMA at www.ilok.com. You'll be taken through an explanation of the...
Tue, 26 Jun, 2018 at 11:28 AM
Do all Sonnox plug-in licences need an iLok?
Most Sonnox plug-ins can now be authorised without a physical iLok USB dongle. All Sonnox plug-ins require external authorisation for security ...
Mon, 26 Jul, 2021 at 4:24 PM
How many activations do I get for my plug-in licence?
As of February 2018, every Sonnox G5 licence comes with 2 activations, including any G5 licences that were purchased prior to this date. This means...
Fri, 1 Mar, 2019 at 4:02 PM
Why doesn't my plug-in show up in my DAW?
Symptoms If your plug-in is missing, or you can't find or insert it in your DAW, this page will help! First steps Install the latest version of ...
Wed, 15 Jun, 2022 at 3:49 PM
I've deposited my licence into the wrong iLok account; how do I get this licence back?
When registering your purchase, you must ensure that you accurately enter a valid iLok user ID and email address; this is particularly important if you have...
Fri, 26 Feb, 2021 at 3:13 PM
How do I move my licences onto a different iLok device?
Using your iLok Licence Manager, you can move licences between different iLok devices. This service is free of charge, if both of the iLok's are regist...
Wed, 22 Aug, 2018 at 3:15 PM
I've got a new computer, how do I move my plugin and licence?
This article will help you get up and running with your Sonnox plugins on your new machine as quickly as possible so you can pick up where you left off! ...
Tue, 18 Oct, 2022 at 10:30 AM