Do I have more than one iLok account?

It’s more common than you might think!

Many users accidentally end up with two (or more) iLok accounts without even realising it. 

If your Sonnox plug-in licence isn’t showing up, or things seem out of sync after moving to a new machine, a duplicate account might be the reason.

A common scenario would be a user with a custom iLok ID e.g. dennis_daw, but then has another account with their email address as their ID e.g. dennis_daw@email.com

Here’s how it can happen and what you can do to get everything back on track - 

How do multiple iLok accounts happen?

There are a few common ways this can sneak up on you:

You received a licence from a company that created an account for you

• In some cases, a software vendor might generate an iLok account for you based on your email when you claim a demo or purchase. You might then set up a second account manually later on, leading to confusion about which is which.

You forgot your login details and made a new account

• This happens a lot - especially if it’s been a while since you last used any iLok protected plug-ins. It’s easy to assume you’re creating a fresh login, when in fact you already had one with licences tied to it.

You created an account on a new computer

• When setting up a new system, it’s common to create an iLok account during installation—without realising you already had one from before. 

You’ve used someone else’s account before

• If you previously activated plug-in licences using a shared studio or school account, and now you’re trying to use your own system, the licenses might still be sitting under the original account name.

Signs you may have a second iLok account:

• You’re signed in, but no licences are showing

• The plug-in cannot be authorised on DAW launch 

• Our support team confirms your licence is under a different account name

What can I do about this?

Here are a few quick steps to help you find the right account:

Check your iLok Licence Manager

• Open the app and make sure you’re signed in with the correct account. If you’re not sure, sign out and try other possible login details.

Create a support ticket 

• Please do reach out! We’re happy to point you in the right direction.
  
  

Contact iLok's support team directly

• If you’re still stuck, or can't access an old iLok account, the team at iLok (PACE) can help you recover access. Please visit: https://www.ilok.com/#!support