If you are trying to use the licence deposit page on the Sonnox website and see an "Order ID Not Found" message, it is likely because your purchase was made through a dealer or reseller.
Sonnox orders from dealers do not go through the main website. Instead, they are processed via the Sonnox legacy registration system.
The licence deposit page on the Sonnox website is intended for direct purchases only, so it will not recognise dealer order numbers. Dealer orders use 6‑digit numbers, whereas direct customer orders are issued as 9‑digit numbers.
If you purchased through a dealer, please follow these steps to deposit your licence:
1. Check Your Email - After registering your licence, you will receive a confirmation email from us. If you don’t see it, be sure to check your spam or junk folder.
2. Inside the confirmation email, click the download link provided at the bottom of the email. This link will take you to the correct iLok licence deposit page.
3. Once at the licence deposit window, You’ll be asked to provide:
- Your iLok ID
- Your iLok account email address
- Make sure these details are entered carefully, and correctly.
4. Once your licence has been successfully deposited: You’ll be redirected automatically to the plugin installer download page. You can also access our main installer page at any time to download your plugins.
But hang on, there is a 'Deposit Licence' button next to my dealer order in my sonnox.com account and this takes me to the wrong licence deposit page?
- This is a known issue that is yet to be resolved. We are working with our parent company to resolve and alleviate confusion as quickly as possible. Please accept our sincere apologies for the inconvenience.
Why is my licence showing as 'Not deposited' in my Sonnox account when I have already completed this step?
- This is another known issue which requires the same fix from our parent company. We hope for this to be resolved soon. Please disregard any licence status information in your Sonnox accounts until we have confirmed full website functionality.
Still Need Help?
If you’re still having trouble, please contact support and include:
- Your order details
- The email used for registration
- Your iLok ID (if available)
We’ll be happy to help you get up and running.