If you see the error "Empty user name returned" when depositing your Sonnox licence, it usually means your iLok account is missing information required for verification.
Why this happens
Our Dealer/Reseller PACE/iLok integration uses your account details to confirm ownership of the iLok account. If certain information is missing, the licence deposit cannot be completed.
How to fix it
- Sign in to your iLok account at www.ilok.com.
- Open your Account Details.
- Make sure the following information is present:
- Full Name
- Email Address
- Save any changes.
- Try depositing your Sonnox licence again.
Still stuck? Please contact our support team!