If you see the error message 'Empty user name returned' when depositing your Sonnox licence, it usually means your iLok account is missing some information that is required for verification.
What Causes This?
The PACE iLok integration uses your account details to confirm ownership of the iLok account. If certain information is missing, the licence deposit cannot be authorised.
How Do I Fix It?
- Sign in to your iLok account at www.ilok.com.
- Open your Account Details.
- Make sure the following information is present:
- Full Name
- Email Address
- Save any changes.
- Try depositing your Sonnox licence again.
Still stuck? Please contact our support team!