Sonnox Website Update – Important Information for Customers

On 22nd October 2024, Sonnox launched a brand-new website as the first step towards a more intuitive and enhanced experience for our customers. However, during this transition, there are some changes that affect how you access your purchase history and register your products.

How to Access Your Account

1. Customers Who Purchased from Sonnox Before 22nd October 2024

If you purchased directly from Sonnox before 22nd October 2024, your purchase history is not yet available on the new website. To access your account details, please follow these steps:

• Log in with your iLok credentials at www.sonnox.com/mysonnox
• Once logged in, you can view your purchase history and check for licence upgrade or crossgrade options.

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2. Customers Who Purchased from Sonnox After 22nd October 2024

If you made your purchase on or after 22nd October 2024, you can manage your account using the new website:

• Create or Log in to Your Account: visit: https://sonnox.com/login.php
• Manage Your Details: From your account dashboard, you can register products, view purchase history, and more.

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3. Customers Who Purchased Through a Third-Party Reseller

If you bought Sonnox products from a reseller (such as Plugin Boutique, Sweetwater Thomann, etc.), please continue using the old system www.sonnox.com/mysonnox to:

• Register new products
• View your purchase history

For New Reseller Customers:

Please follow the steps in our support article titled: “I bought my licence from a third-party dealer, how do I register?”

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What’s Next?

We are actively working to merge our databases to create a unified experience for all customers. We appreciate your patience during this transition and will keep you updated as we roll out the new system.

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Need Help?

If you have any questions or need further assistance, please contact our support team.

We apologise for any inconvenience and thank you for your continued support.