Can’t activate your Sonnox licence? Start here!

1. No licence appears in iLok License Manager

- The licence has not yet been deposited to your iLok account.

- The licence was deposited to a different iLok account.

- The activation email was missed or not received.

- Double-check the iLok ID you provided when registering or purchasing.

- Log in to the correct iLok account (the one you used when redeeming your licence).

- If you’re unsure which account your licence is in, contact Sonnox Support.

2. Licence shows in iLok License Manager but can’t be activated

- The licence is already activated on another device or iLok key.

- There’s no available activation location.

- You may be signed into the wrong iLok Cloud session.

- Check under the “All Activations” tab in iLok License Manager to see where it’s activated.

- If you need to move the licence, deactivate it from the other location first.

- If using iLok Cloud, make sure you’re signed into the correct account and your Cloud Session is open (File → Open Cloud Session).

3. Licence shows but says “Cloud Session Closed”

- Your iLok Cloud session is inactive or closed. - Your internet connection may have dropped.

- Open iLok License Manager – File/Open Cloud Session.

- If it’s already open, close it and reopen it.

- Ensure you’re connected to the internet when doing this.

4. Licence is listed under a “Guest” Cloud session

- The licence belongs to a different iLok account than the one you’re signed into.

- Sign out of iLok License Manager and sign back in with the correct iLok account.

- If you have multiple accounts and aren’t sure which one holds the licence, contact Sonnox Support for help.

5. Activation fails after computer sleep / restart

- iLok Cloud or PACE services haven’t fully reinitialised.

- Reopen iLok License Manager and check that the Cloud Session is active. - Restart your DAW and ensure PACE License Services is running.