It’s more common than you might think to have multiple iLok accounts without realising it.
If your Sonnox licence isn’t showing in iLok License Manager or your plug‑in won’t authorise, a duplicate iLok account may be the reason.
This guide explains how duplicate accounts happen, signs you might have one, and what to do to get your licences in the right account.
How Do Multiple iLok Accounts Happen?
- Vendor‑created account – A company may have created an iLok account for you using your email address when you redeemed a licence or demo.
- Forgotten login – If you couldn’t remember your old login, you may have accidentally created a new account.
- New system setup – You may have created an account on a new computer without realising you already had one.
- Shared account use – You may have previously used a shared studio, school, or employer’s account and are now using your own.
Signs You Have Multiple iLok Accounts
- No licences show in iLok License Manager even though the order shows as deposited.
- Your plugin won’t authorise in your DAW.
- Our Support Team tells you your licence is registered under a different account name.
How to Check if you have Multiple iLok Accounts
- Update and install the iLok License Manager application from www.ilok.com.
- Sign out and try signing in with any alternative usernames or email addresses you may have used in the past.
- If you can’t remember your login details, try the Forgot Your User ID? link on the iLok website.
What to Do if You Have More Than One Account
- If you know both accounts – Keep using the one that contains your Sonnox licences.
- If you can’t access your old account – Contact iLok (PACE) to recover it via the iLok Support Page.
- If you’re unsure which account to use – Contact Sonnox Support and we can confirm the correct account for your Sonnox licences.
Troubleshooting
- If your licence is correctly activated in your iLok account but your DAW still won’t load the plug‑in, please see Why Doesn’t My Sonnox Plugin Show Up in My DAW?
- If you need to move a licence between accounts, only iLok (PACE) can help — Sonnox cannot merge iLok accounts for you. Please visit the iLok Support Page for instructions on Licence Transfer Requests, or follow Transferring Your Sonnox Licence to Another iLok Account – Rules, Fees, and Process.
FAQs
Q: Can Sonnox move my licence to my preferred account?
A: No. Only PACE/iLok can assist with account access or licence moves between accounts.