If you’ve forgotten your iLok User ID, don’t worry - there are a couple of easy ways to recover it.

Option 1: Locate Your User ID in iLok License Manager

1. Install the latest version of the iLok Licence Manager application from ilok.com.
2. Open the iLok License Manager application and sign in to your iLok account. Or, click on Forgot Password or User ID?
3. Once logged in, look in the top-left corner of the window -  your User ID appears here next to the profile icon. In this example the User ID is sonnox-test-account-200.

Option 2: Recover Your User ID from iLok.com

If you can’t open iLok License Manager or cannot sign in:

1. Go to iLok.com.
2. Click “Sign In”, then select “Forgot your User ID?”
3. Enter the email address you used when creating your iLok account.
4. Click Submit.

What Happens Next?

If your email is linked to one iLok account, you’ll receive an email showing your User ID.

If your email is linked to multiple iLok accounts, the recovery email will list all User IDs connected to that address.

Important Note

Once you recover your ID, make sure to note it down or save it in a secure place or password manager.  You’ll need it to sign in to iLok License Manager, activate licenses, and access your account online.

Related Articles

• Do I Have More than One iLok Account?
• Transferring Your Sonnox Licence to Another iLok Account – Rules, Fees, and Process
• I’ve Deposited my Sonnox Licence into the Wrong iLok Account, What Should I Do?
• I’ve Got a New Computer – How do I Move my Sonnox Plugins and Licences?