If you are not receiving an email to reset your password after using our 'Forgotten Password' feature on our website, this will be for one of three reasons: 

1. The email is going into a Spam / Junk folder. Please check these folders in your email account.
2. Your order was checked out as a Guest. Please go to our Login Page and Create an Account using the email associated with your purchase order number.
3. Your order is in our Legacy portal. This will be if you purchased directly from Sonnox Before 22 October 2024, or via a Third-Party Dealer or Reseller at any time. Please go to www.sonnox.com/mysonnox and log in using your iLok User ID and iLok registered Email Address.

For more information, please see these relevant articles:

Why Can't I Log In To My Sonnox Account?

I Purchased Directly from Sonnox Before 22 October 2024 - How Do I Access My Account?

I Purchased Directly From Sonnox On or After 22 October 2024 - How Do I Log In To My Account?

I Purchased Through A Third-Party Dealer or Reseller - How Do I Access My Orders?

How Do I Register the Sonnox Plugins I Bought from a Third-Party Dealer or Reseller?