When registering your purchase, you must ensure that you accurately enter a valid iLok user ID and email address; this is particularly important if you have multiple iLok accounts. 

You can check the iLok ID of the account you're using when logged into the iLok Licence Manager application. Your iLok ID will be listed in the top left corner of the licence manager screen, as pictured below:

I've deposited my licence into the wrong iLok account; how do I get this licence back?

All iLok licences get deposited with a transfer restriction for the first 90 days. If you deposit your licence to an incorrect iLok account, you will be unable to change this yourself, and you must contact Support.  

Please create a support ticket, and we will respond to you as quickly as we can.