I’ve Deposited My Sonnox Licence into the Wrong iLok Account – How to Fix It

Modified on Wed, 30 Jul at 12:58 PM

When registering your Sonnox purchase, it’s essential that you enter the correct iLok User ID and iLok‑registered email address. If your licence is deposited into the wrong account, you cannot move it yourself during the first 90 days due to iLok’s transfer restrictions.

This guide explains how to confirm your iLok ID, avoid mistakes, and recover your licence if it’s been deposited into the wrong account.

Prerequisites

The iLok License Manager application (download here).
Access to your iLok account(s).
Your Sonnox order details.

Step‑by‑Step Solution

1. Confirm Your iLok User ID Before Registration

Open iLok License Manager.
Sign in to your iLok account.
Look in the top‑left corner of the window — your iLok User ID is displayed there.
Use this exact User ID when registering your Sonnox purchase.

2. If You’ve Deposited into the Wrong iLok Account

All iLok licences have a 90‑day transfer restriction from the date of deposit.
This means you cannot move the licence yourself during this period.
You must contact Sonnox Support to request assistance.

3. Contact Sonnox Support

Create a Sonnox Support Ticket.
Include:
- Your Sonnox order number
- The incorrect iLok User ID the licence was deposited to
- The correct iLok User ID where the licence should be moved
Our team will respond as quickly as possible to arrange the licence correction.

Troubleshooting / Alternative Fixes

If you have multiple iLok accounts, check each one in iLok License Manager to confirm whether the licence is already accessible.
If you are unsure which account the licence went to, contact Sonnox Support with all possible iLok IDs.

FAQ / Common Questions

Q: Can I transfer the licence myself after 90 days?
A: Yes. After the 90‑day restriction period, you can transfer it using iLok License Manager (transfer fees may apply).

Q: Can Sonnox transfer the licence instantly?
A: We will process requests as quickly as possible, but licence correction depends on verification steps and may take some time.

Q: Will this affect my ability to use the plug‑in?
A: Yes. Until the licence is in the correct account, you won’t be able to activate it.