If you’re having trouble activating or locating your Sonnox licence, here are the most common causes to check first --
| Symptom | Likely Cause | Fix / Solution |
|---|---|---|
| 1. No licence appears in iLok License Manager |
- The licence has not yet been deposited to your iLok account.
- The licence was deposited to a different iLok account.
- The activation email was missed or not received. |
- Double-check the iLok ID you provided when registering or purchasing.
- Log in to the correct iLok account (the one you used when redeeming your licence).
- If you’re unsure which account your licence is in, contact Sonnox Support. |
| 2. Licence shows in iLok License Manager but can’t be activated |
- The licence is already activated twice on another device or iLok key.
- There’s no available activation location.
- You may be signed into the wrong iLok Cloud session. |
- Check under the “All Activations” tab in iLok License Manager to see where it’s activated.
- If you need to move the licence, you may need to deactivate it from the other location first.
- If using iLok Cloud, make sure you’re signed into the correct account and your Cloud Session is open (File → Open Cloud Session). |
| 3. Licence shows but says “Cloud Session Closed” |
- Your iLok Cloud session is inactive or closed. - Your internet connection may have dropped. |
- Open iLok License Manager – File/Open Cloud Session.
- If it’s already open, close it and reopen it.
- Ensure you have a strong network connection. |
| 4. Licence is listed under a “Guest” Cloud session | - The licence belongs to a different iLok account than the one you’re signed into. |
- Sign out of iLok License Manager and sign back in with the correct iLok account.
- If you have multiple accounts and aren’t sure which one holds the licence, contact Sonnox Support for help. |
| 5. Activation fails after computer sleep / restart | - iLok Cloud or PACE services haven’t fully reinitialised. |
- Reopen iLok License Manager and check that the Cloud Session is active. - Restart your DAW and ensure PACE License Services is running. |
Related Articles
- Activating Licences in the iLok License Manager
- iLok Activation Locations – How to Choose the Right One
- Do I Have More than One iLok Account?